1. What is the process for placing an order on your online store?
To place an order, simply browse our product categories, select the items you wish to purchase, and click "Add to Cart." Once you're ready, go to your cart, review your order, and proceed to checkout. You will then be prompted to enter your shipping details and payment information before confirming your purchase.
2. What is your return policy?
We offer a 30 days return on most items. To be eligible for a return, the product must be unused, in its original condition, and in the original packaging. Please refer to our Return & Exchange Policy for more detailed instructions on how to process returns.
3. Can I change my shipping address after placing an order?
We understand that mistakes happen! If you need to change your shipping address, please contact us immediately. If your order hasn't shipped yet, we’ll update the address for you. Once your order is in transit, we are unable to make changes to the shipping address.
4. Do you offer free shipping?
Yes, we offer free standard shipping on orders over [insert amount]. For orders under that amount, shipping fees will be calculated during checkout based on your location and the selected shipping method.
5. Can I modify my order after it's been placed?
Once an order is submitted, we immediately begin processing it for shipment. If you need to modify your order, please contact customer service as soon as possible, and we’ll do our best to accommodate your request. However, changes can only be made before the order has been shipped.
6. Can I track my shipment after it has been sent?
Yes, you will receive a tracking number via email once your order has been shipped. You can use this tracking number to follow your package’s progress through the carrier’s website. If you have trouble tracking it, feel free to contact us.
7. Do you offer same-day shipping?
No, unfortunately, we do not offer same-day shipping. All orders are processed within 1-2 business days and shipped out as soon as possible. Once your order is shipped, you will receive a tracking number to monitor its progress. For more information on shipping times and options, please check our shipping policy or contact customer support.
8. What do I do if I receive an incorrect or faulty item?
If you received an incorrect or damaged item, please reach out to our customer service team right away. We’ll ask for details such as your order number and pictures of the item, and we’ll arrange for a replacement or refund as quickly as possible.
9. How do I know my payment is secure?
We take your security seriously. Our website uses SSL encryption to protect your personal and payment information. Additionally, we partner with trusted payment processors like PayPal and credit card companies to ensure your transactions are safe and secure.
10. What payment methods do you accept?
We accept major credit/debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and other secure payment options.
11. How do I know if my order was successfully placed?
After you complete your order, you will receive an order confirmation email with a summary of your purchase and a tracking number (if applicable). If you don’t receive an email, please check your spam folder or contact our customer support.
12. Can I modify or cancel my order after placing it?
Once an order is placed, it is processed quickly. However, if you need to make changes or cancel your order, please contact our customer support team immediately. If the order has already been shipped, we may not be able to make changes.
13. How can I track my order?
Once your order has shipped, you will receive an email with tracking information. You can use the provided tracking number to monitor the progress of your package through our shipping partner's website.
14. Do you offer international shipping?
Yes, we offer international shipping to most countries. Shipping fees and delivery times vary depending on the destination. Please check the shipping options during checkout to confirm the available services for your location.
15. What are the shipping costs?
Shipping costs depend on your location, the weight of the items, and the shipping method chosen. You can view the estimated shipping cost during the checkout process before finalizing your order.
16. How long will it take to receive my order?
Shipping times depend on your location and the shipping method selected. Generally, orders are processed within 1-2 business days, with standard shipping typically taking 3-7 business days (domestic) or longer for international orders. You will receive an estimated delivery date at checkout and can track your package.
17. Do you offer gift cards?
Yes, we offer digital gift cards that can be purchased directly from our website. Gift cards are delivered via email and can be used for online purchases on our store.
18. Can I return or exchange an item?
Yes, we accept returns and exchanges within [insert time frame, e.g., 30 days] from the delivery date. Items must be in new, unused condition with all original packaging. For detailed return instructions, please visit our Return & Exchange Policy page.
19. I received a damaged or incorrect item, what should I do?
We apologize for any inconvenience caused. If you received a damaged or incorrect item, please contact our customer service team immediately with your order number and photos of the item. We will work with you to resolve the issue and arrange for a replacement or refund.
20. How do I contact customer service?
You can reach our customer service team via email at service@theambiencehome.com. Our hours of operation are Mon-Fri & Sat 9:00AM - 5:00PM Eastern Time (ET) and we aim to respond to inquiries within 24 hours.
21. Do you offer discounts or promotions?
Yes, we occasionally offer promotions and discounts. You can subscribe to our newsletter to receive updates on upcoming sales, exclusive offers, and new product launches. Follow us on social media for additional deals and promotions.
22. Do you have a loyalty program?
Yes, we offer a loyalty program where you can earn points for every purchase. These points can be redeemed for discounts on future orders. You can learn more about the program and how to sign up on our Loyalty Program page.
23. What if an item I want is out of stock?
If an item is out of stock, you can sign up to receive an email notification when it becomes available again. We recommend checking back regularly as our stock is updated frequently.
24. How do I place an order?
Simply browse our store, select the item(s) you want, add them to your cart, and proceed to checkout. Follow the steps to enter your shipping and payment details to complete the purchase.
25. How do I apply a discount code?
During checkout, enter your promo code in the "Discount Code" field and click "Apply" to see the discount reflected in your total.
26. Do you offer refunds?
Yes! Refunds are processed within 5-7 business days after we receive the returned item. Refunds are issued to the original payment method.
27. What is your return and exchange policy?
We offer hassle-free returns within 30 days of delivery. Items must be unused, in original packaging, and accompanied by proof of purchase. Exchanges are available for defective or incorrect items.
28. How do I place an order?
To place an order, simply browse our store, select the items you want, add them to your cart, and proceed to checkout. Follow the instructions to complete your purchase.
29. What shipping carriers do you use?
We partner with major carriers like UPS, FedEx, DHL, and USPS for reliable delivery.
30. What are your sustainability practices?
We are committed to reducing environmental impact. Many products are made from Eco-friendly materials, and we participate in recycling programs. Our packaging minimizes waste, and we continuously seek sustainability improvements.
