30 Days Return Policy & Conditions
If you are not satisfied with your order, you may return your item within 30 days, you will be refunded all you paid. Please contact us at service@theambiencehome.com to ask for a return address, you have to pay for return shipping cost.
Please send some pictures or short videos to the email service@theambiencehome.com about any problem within 10 days of delivery, we will handle the issue at business days asap.
Refunds
For any issue about our product or service, please contact our service for help. If refund or partial refund negotiated, money will be refunded to original account like PayPal or Visa Master credit card. If you paid with local payment like Boleto, OXXO etc, you may need to provide a PayPal account to receive the refund.
All returns must first be authorized by TheAmbienceHome's Support Team prior to return. For incomplete warranty requests, TheAmbienceHome reserves the right to refuse any compensation. If the customer has returned the package without prior authorization, sends to the wrong address, returns an incorrect item, or submits an empty package, then again TheAmbienceHome reserves the right to refuse any compensation.